Frequently asked questions

1. Entries

Do I receive a refund for being a Triathlon England member?

Triathlon England (or Home nations) refunds

All seniors (age 17+) will receive a £3 refund on production of a valid TE (or Home Nations) licence at Registration on race day. This applies to those taking part in the senior event. All juniors (age 8-16 and 17-19 Junior) will receive a £1 refund on production of a valid TE (or Home Nations) licence at Registration on race day. This applies to those taking part in any of the junior/youth events.

Join Triathlon England today to benefit from their exclusive membership package.

  • Personal Accident Insurance
  • Accident Legal Service
  • Reduced race entry
  • No day licence fees
When does entry open?

Entries for the 2022 Crystal Palace Triathlon will open on Sunday 13th February. We stagger opening times to allow those with children in more than one age group a chance to enter. Have a look at the current race page for further details.

Do you have a waiting list?

Once entries are FULL:

We do not operate a waiting list for adult entries

From past experience, we know we don’t get many withdrawals from the junior races, so we keep the TriStar and Junior waiting lists relatively small so as not to disappoint people who are hoping they may get a place.

We are unable to enter into correspondence regarding positioning on the waiting list or the likelihood of getting a place.

Can I enter on race day?

No, it’s not possible to enter on race day. We do not take any entries on the day.

 
Do I have to belong to a club to enter?

You do not have to belong to a Club to enter, but if you live in the Crystal Palace area, why don’t you come along to one of our Club training sessions (see the Training Schedule) to see if it’s for you. Training with others is more motivating and we are a friendly bunch!

 
How old do I need to be to enter?

The junior Tristarts have to be 8 years old on 31 December of the year of the race. There’s no upper limit for adults, as long as you are fit enough to complete the course! We cater for all abilities from complete novices to seasoned age-group triathletes.

Why am I being asked for a PIN to enter?

If you are being asked for a PIN, this means the race category you are trying to enter is full. Please do not ask us to issue you with a PIN, as these are only available for a small number of reserved entries, issued by invite or prior arrangement only.

 

2. Withdrawals

Can I transfer my place to someone else?

Yes, if you are unable to race you can transfer your place to someone else up to 2 weeks before the race.

Please contact us providing the name and email address for the person you would like to transfer your place to. We will then send them instructions of how to register in your place.

Do I get a refund if I have to withdraw?

Refund policy

The withdrawal/refund policy is as follows:

  • 4 months – 1 month – 50% refund of entry fee paid
  • 1 month – 2 weeks – No refund but entry will be transferable if you provide full details of who you want to transfer your place to
  • Less than 2 weeks – No refund and entry not transferable
  • Entries cannot be deferred until next year

Contact us if you need to withdraw your entry.

Can I defer my entry to next year?

Unfortunately not. We open the race to a certain number of entrants and all costs are worked out on this basis. If we were to defer entries we would not be able to cover costs the following year.

We have a generous refund policy for withdrawals as well as an opportunity to transfer your entry after a certain date.

See question below with details of our refund policy.

3. Race equipment

Can I wear a wetsuit?

No, you can’t. It’s a pool swim and wetsuits are not allowed.

Also, calf guards, or any other items that would aid your swimming, are not allowed!

Do I have to wear a swim hat?

No, you don’t. If you do want to wear one, you must provide your own.

 
Do I have to wear a trisuit?

No, you don’t, although you must ensure you are adequately clothed at all times!

Once you’ve exited the swim, you must cover your torso and the top you are wearing should cover both shoulders for the duration of the race.

You can wear a swimsuit/trunks for the swim and then put shorts and a top, which must overlap, over these in transition. You must not undress in transition!

Front zip suits must remain fully done up for the duration of the race.

Can you recommend somewhere I can get my bike serviced?

It is highly recommended your bike is serviced by a reputable bike shop before the event.

If you need your bike servicing before the event please contact Blue Door Bicycles on 020 8670 9767.

They will also be offering technical support on the day with free check-ups and on-site technical assistance throughout the day.

Do I need a road bike or can I race on my hybrid/mountain bike?

You can use any bike, except fixed wheel, as long as it’s in a safe and roadworthy condition with brakes in good working order. We would suggest you change your knobbly tyres for road tyres.

4. Timing

Can I change my estimated swim time?

If, after timing yourself over the distance, you find you are either faster or slower than the estimated time you originally gave us, you can update your swim time here up to three weeks before race day. This allows us time to slot you in with others of a similar speed when working out the start times.

Can I change my start time?

We work out start times based on the estimated swim time you gave us when you entered. We put competitors into groups with others of a similar speed. It’s therefore not possible change swim start times once numbers and times have been allocated.

My friend’s a faster/slower swimmer than me but I’m starting before/after them – is this right?

We work out start times based on the estimated swim time you gave us when you entered. We put competitors into groups with others of a similar speed.

Some of these may be quite large groups, as most competitors average between 15-18 minutes.

We also offer a few clubs the opportunity to host their club championships at our race and these entrants are given a separate wave. It could be that your friend is one of these.

It’s not possible to change swim start times once numbers and times have been allocated.

What time am I likely to be racing?

The adult, full sprint distance, race starts at 08:30 with the last swimmers going off at approximately 11:15. We are unable to give you an idea of your start time until approximately one week before the race.

It is important you give us an accurate estimated swim time so we can work out the order and give everyone the opportunity to swim with others of a similar speed.

The junior races start at approximately 11:15, with the youngest, TriStarts, at around 16:00.

All times are subject to change and confirmation nearer to race day.

5. The course

Can I listen to music while I am cycling/running?

No, you can’t. This is a British Triathlon rule and will result in disqualification.

No mobile phones, iPods, MP3 players etc are allowed in transition or while cycling/running.

Can I look at the course maps?

Our race is now well established and we don’t foresee making any changes to the course. Any changes will be notified when we publish the current year’s race information. In the meantime, maps are available in the here.

 
What are the course distances?

Ages as at 31 December of the race year

Full sprint – age 17+ 
750m swim – 15 lengths in 50m pool
20km bike – 9 laps of closed road circuit in park
5km run – 2 laps in park

NEW! Super sprint – age 20+ 
750m swim – 15 lengths in 50m pool
20km bike – 9 laps of closed road circuit in park
5km run – 2 laps in park

Juniors – 17-19 years – For the purposes of the London Series or if not confident doing the full sprint distance
350m swim (50m pool)
11k – 5 x 2.2k cycle laps 
2.5k run

Youths – 15-16 years 
350m swim (50m pool)
11k – 5 x 2.2k cycle laps 
2.5k run

TriStar 3 – 13-14 years 
300m swim (50m pool) 
8k – 4 x 2k cycle laps
2.4k run

TriStar 2 – 11-12 years 
200m swim (50m pool) 
6k – 3 x 2k cycle laps**
1.8k run

TriStar 1 – 9-10 years 
150m swim (50m pool)*
4k – 2 x 2k cycle laps**
1.2k run

TriStart – 8 years 
50m swim (25m training pool)
approx 800m cycle 
approx 400m run

* Please ensure your child is confident of completing the swim distance in the 50m pool (depth varies from 1.83m to 2.06m)

** The laps on the bike course are tough as it involves climbing the hill multiple times and descending at the other side of the park. Please ensure your child is confident and able to complete the course before entering them.

6. Junior races

Can my child race in another age category?

Unfortunately not. They can only compete in their qualifying age group, as listed on the race home page. This is a British Triathlon rule and we cannot make any exceptions.

The laps on the bike course are tough as it involves climbing the hill multiple times and descending at the other side of the park. Please ensure your child is confident and able to complete the course before entering them.

7. Prizes

What prizes are awarded?

Prizes are awarded for the following categories:

Adults: Male and Female prizes are awarded in the following age groups: Seniors (17-39), Veterans (40-49), Super Vet (50+),Paratri.

Juniors: Male and Female prizes are awarded in the following categories: Junior (17-19 years old London League), Youth, Tristar 3, Tristar 2, Tristar 1 and Tristart.

1st, 2nd and 3rd in categories with >20 entries
1st and 2nd in categories with 10-20 entries 
1st only in categories with >10 entries

Presentations will be made as soon as possible after each event. If you are not present to collect your trophy you will need to pay £5 P&P in order for us to mail it to you.

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